Service Hours:
Daily from 8:00 AM – 8:00 PM

How to Book:
Easily book online at i-thriv.com. (Mobile app coming soon for even faster booking!)

Notice Required:

• Individual Sessions: 4–6 hours in advance

• Spa Parties & Corporate Events: 7–14 days in advance

Same-Day Booking:
Yes—available with at least 4 hours’ notice if a provider is available in your area.

No. i-thriv offers clear, upfront pricing for all mobile wellness services. The price you see is the price you pay—no booking fees or surprise charges. i-thriv emphasizes transparent pricing for all its mobile wellness services, ensuring that the price you see is the price you pay, with no hidden fees or surprise charges. Their rates include travel, setup, all supplies, and a licensed, insured provider. Optional add-ons, such as aromatherapy or hot stones, are available for an additional fee and are clearly listed during the booking process. (i-thriv.com) Tips are optional and go 100% to your therapist. (i-thriv.com) This commitment to clear, upfront pricing allows clients to book with confidence, knowing there are no unexpected costs

• Do you charge booking fees?
  No — i-thriv does not charge booking fees or add hidden tips. Prices include travel, booking, and maintenance (add-ons are extra).

• What payment methods do you accept?
  Credit/Debit, Afterpay, HSA/FSA, and i-thriv eGift cards.

Individual Sessions

• Same-Day Cancellations: 100% of the session fee will be charged

• Less Than 24 Hours’ Notice: Full charge applies

• 24+ Hours’ Notice: Free to reschedule

Group Events (Spa Parties & Corporate)

• 14 Days’ Notice: No penalty

• 3–7 Days’ Notice: 50% of the total fee will be charged

• Same-Day Cancellations: 100% of the total fee will be charged

Refunds
All sales are final. In the case of emergencies, please email info@i-thriv.com.

• Providers usually arrive 10–15 minutes early to set up or right at the scheduled start time.

• A provider is considered late if they have not arrived within 15 minutes after your scheduled start time.

If your provider is late:

• You may:

  • Wait — they will either give you your full session time, or shorten if another appointment follows (minimum guarantee: 50% of booked time).

  • Cancel and receive a full refund.

• Report late arrivals by emailing info@i-thriv.com with subject line “Late” and include: your name, phone number, location, and provider’s name (if known).

If the client is late:

• Providers will wait up to 15 minutes and attempt contact.

• If no response, the session is canceled and the full service fee applies.

• If the client arrives late:

  • The provider may still give the full session time, or

  • The session may be shortened if another booking follows

To ensure a safe, smooth, and professional experience, please review these guidelines:

• Correct Information: You are responsible for providing the correct service address and a working cell phone number at the time of booking. Double-check your date and time before confirming.

• Appointment Reminders: Opt in for reminders to avoid missed sessions.

• Booking for Someone Else: If booking on behalf of another person, note this during booking and include their name and contact info in the notes.

• Same-Day Dropouts: If anyone in your group cancels or drops out the same day, the full charge applies. Another guest may take their place or minutes may be divided among the group.

• Space: Provide a clean, quiet space (at least 120 sq. ft.) for setup.

• Parking: Driveway or directly in front of the home is required. Providers will not park down the street.

• Hotel Parking: Must be pre-arranged and validated by the client. Providers will not pay hotel parking fees.

• Stairs & Safety: Carrying massage/skincare equipment upstairs is a safety risk.

  • If there are more than 5 steps, clients must arrange a safe plan or provide a ground-floor location.

  • If you request setup upstairs, you accept full responsibility. i-thriv is not liable for accidents, injuries, or property damage (walls, railings, etc.).

  • Providers may not ask clients to carry or move their equipment or supplies.

• Outdoor Sessions: Must include shade and an indoor backup in case of weather.

• Draping: Professional draping is required at all times — no nudity.

• Massage Table Limits: Standard massage tables support up to 350 lbs.

• Allergies: Notify your provider in advance (e.g., oils, lotions, linens).

• Pets: Must be kept out of the treatment space.

• Children: Must be supervised by another adult.

• Distractions: Keep TVs, music, and background noise low.

• Why do I need a profile picture on the app?
  Profile photos are required for both clients and providers.

  • Ensures providers know who they’re meeting, and clients know who is coming.

  • This is for safety reasons only — not for profiling.

• What services do you offer?

  • Massage: Swedish, Deep Tissue, Prenatal, Couples, Groups

  • Wellness: Vibroacoustic Therapy (VAT) + BrainTap®, Facials, Yoga, Sound Bath

  • Add-ons: Aromatherapy, Hot Stones, Cupping, Foot Scrub

• Where do you serve?

  • Counties: Inland Empire, Orange County, San Diego

  • Core Cities: Temecula, Corona, Irvine, Laguna Beach, Newport Beach, Palm Springs

  • Expanding soon across California

• All providers are licensed, insured, and vetted.

• Fresh linens and sanitized equipment used at every session.

• Please reschedule if you or anyone in your home is sick.

• i-thriv enforces a zero-tolerance policy for misconduct.

Yes, i-thriv offers corporate wellness programs for offices, including on-site chair massages and vibroacoustic therapy sessions. These services aim to reduce stress, improve posture, and boost energy among employees. i-thriv provides flexible scheduling options, with sessions starting at 15 minutes each and the ability to accommodate larger offices with up to 20 providers. They also handle all event coordination, including custom sign-up links and automatic scheduling, to ensure a seamless experience for companies. (i-thriv.com)

1. Visit the Booking Page: Go to i-thriv's official booking page at https://i-thriv.com/book.

2. Select Your Service: Choose from various services such as solo massage, couples massage, spa parties, corporate chair massage, group yoga, sound bath, vibroacoustic therapy, or mobile facial. (i-thriv.com)

3. Choose Location and Time: Specify your preferred location (home, Airbnb, hotel, or office) and select a convenient date and time for your appointment. (i-thriv.com)

Confirm and Pay: Review your selection, confirm the details, and provide payment information. A valid card is required to book your appointment, and the card on file will be charged once your provider arrives on-site. (i-thriv.com)