Question 1

What services do you offer?

Accepted Answer

We offer solo massage, couples massage, spa parties, facials, group yoga, sound bath, vibroacoustic therapy, and chair massage. Each service can be customized to your needs!

Question 2

How do I make a payment?

Accepted Answer

When you book, you'll complete payment securely through Stripe Checkout. You can save your card to your Profile for faster checkout on future bookings. We accept all major credit and debit cards.

Question 3

How do I cancel a booking?

Accepted Answer

Go to your Appointments page, select the booking you want to cancel, and tap Cancel. Cancellations made less than 24 hours before your appointment may incur a fee.

Question 4

How do I delete my account?

Accepted Answer

Go to your Profile page and scroll to the bottom—you'll see a Delete Account button there. This will permanently remove your account and all booking history.

Question 5

Can I reschedule my appointment?

Accepted Answer

We don't have a direct reschedule option yet. To change your appointment time, please cancel the existing booking and create a new one with your preferred date and time.

Question 6

What should I prepare for my appointment?

Accepted Answer

Just have a quiet, comfortable space ready. Our providers bring all the equipment—you don't need to prepare anything else. Just relax and we'll take care of the rest!

Question 7

What's included in the $150 starting price?

Accepted Answer

The $150 60-minute rate is all-in: a certified, insured professional travels to your home, hotel, or office with everything needed for the session. There are no travel fees, no booking or processing surcharges, and no per-person markup on the base rate. Optional add-ons and Extended-Hours sessions are priced separately, and gratuity is optional.

Question 8

Does i-thriv charge travel, trip, or processing fees?

Accepted Answer

No. Our starting price has no travel, trip, or mileage fees and no booking or processing surcharge. The price you see is the price for the session.

Question 9

How does i-thriv pricing compare to other mobile massage services?

Accepted Answer

Many mobile massage services advertise a lower "starting from" number that is a per-person base rate and then adds a processing fee (often around 10%), travel surcharges, or per-person markups at checkout. i-thriv's $150 60-minute rate is all-in — the advertised price is what you pay for the session, with only optional add-ons, Extended-Hours sessions, and gratuity separate.

Question 10

When do Extended-Hours charges apply?

Accepted Answer

Extended Hours sessions — 06:00 AM – 08:00 AM and 08:00 PM – 12:00 AM — carry a $30 per person Extended-Hours Service Charge. The charge is non-refundable.

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$150 all-in for a 60-minute session — no travel fees and no processing fees.

What's included

Priced separately

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Mobile Massage & Wellness in Southern California