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i-thriv mobile wellness
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Now a vendored California Self-Determination Program provider · HSA/FSA eligible · Serving Temecula Wine Country, Murrieta, Orange County, Irvine, Inland Empire, Moreno Valley, Menifee, Redlands, Riverside, Corona, San Diego, Long Beach, Los Angeles, Santa Monica & the Westside, Beverly Hills & West Hollywood, San Fernando Valley, Pasadena & San Gabriel Valley, South Bay, & Palm Springs & Desert Cities

Delete your i-thriv account

You can delete your i-thriv account and the personal data associated with it at any time. Here's how, and exactly what happens to your information.

Delete from the app

  1. Open the i-thriv app and sign in.
  2. Go to Account → Delete Account.
  3. Confirm the request. We'll email you a confirmation link.
  4. Open the link to finalize. Your account is deactivated immediately.

Request deletion by email

If you can't sign in, email support@i-thriv.com from the address on your account with the subject "Delete my account". We'll verify your identity and complete the request within 30 days.

What gets deleted

  • Your profile: name, email, phone number, address, and profile photo
  • Your uploaded files: profile images, provider documents, and support attachments
  • Your saved preferences, favorites, and notification settings
  • Your chat and support message history
  • Your membership record and any unused wellness credits

What we keep, and why

  • Completed booking and payment records are retained for 7 years to meet tax, accounting, and payment-dispute obligations. These records are kept in a restricted archive and are not used for marketing or shown in the app.
  • Payment card details are never stored by i-thriv — they are held by our payment processor, Stripe, under its own retention rules.
  • Anonymized, non-identifying usage statistics may be retained indefinitely.

Changing your mind

Deletion is not instant and final. For a short recovery window after you request it, signing up again with the same email lets you request a restore link by email. After that window closes, the deletion is permanent and cannot be reversed.

Open bookings

You can't delete your account while you have an upcoming or in-progress booking. Cancel or complete it first, or contact support@i-thriv.com and we'll help.

Questions

Email support@i-thriv.com. See also our Privacy Policy.