Frequently Asked Questions

i-thriv | Wellness, Anywhere is a mobile massage and wellness platform that brings professional wellness services directly to your home, hotel, vacation rental, office, or special event. We connect you with qualified, insured independent wellness providers for solo massages, couples massages, spa parties, corporate events, and more.

We offer solo massage, couples massage, spa parties, facials, yoga (private or group), sound bath, vibroacoustic therapy, and chair massage. Each service can be customized to your needs!

Booking online is the fastest and easiest option! Individuals & Couples: Book directly at www.i-thriv.com or through the i-thriv app. Spa Parties: Book online for up to 10 guests with 1–5 providers. Corporate Chair Massage & Events: Book online for up to 10 providers, with a 2-hour minimum. Large Groups & Custom Events: Email info@i-thriv.com for personalized assistance. We recommend booking online whenever possible for faster scheduling and confirmation. Larger events should be arranged 7–14 days in advance.

Visit www.i-thriv.com or download the i-thriv app to select your service, location, date, and preferred time. Once your appointment is confirmed, you'll receive your booking details.

i-thriv | Wellness, Anywhere provides mobile massage and wellness services throughout Southern California, including Temecula Wine Country, Murrieta, Inland Empire, Orange County, San Diego, Palm Springs, Los Angeles, and surrounding areas. We're also expanding into South Florida! Provider availability varies by location. Enter your ZIP code at www.i-thriv.com or through the i-thriv app to check available services and book your appointment.

Same-day appointments may be available, depending on your address, the service requested, and provider schedules. The booking calendar applies the current minimum advance notice and shows available times. Enter your ZIP code at www.i-thriv.com or in the i-thriv app to check availability.

Yes! A valid credit or debit card is required on file to secure your appointment. Depending on your service, a deposit may be required at booking. For eligible bookings, a $100 deposit secures your reservation and is applied toward your total, with the remaining balance due after your service. Important: Your card on file may be charged for the remaining balance, approved additional services, or applicable cancellation fees under our cancellation policy. All payments are securely processed through i-thriv.

Yes! i-thriv works with independent contractors (1099) who maintain their own professional liability insurance and personal auto insurance. Providers can supply their auto insurance declaration page if required. As independent contractors, our providers are not covered under an i-thriv workers' compensation policy. If your company requires documentation, i-thriv | Wellness, Anywhere can provide a workers' compensation waiver or exemption statement upon request, subject to applicable requirements. For insurance documents or corporate event requirements, please email info@i-thriv.com.

Yes! You can select your preferred provider gender (male or female) when booking your appointment online or through the i-thriv app. We do our best to accommodate your preference based on provider availability in your area. Important: Selecting a preference does not guarantee availability. If your preferred provider is unavailable, our team will help you explore other options.

Please provide accurate parking, gate, and property access information, including any stairs, steep driveways, or unpaved roads. We recommend a clear space of approximately 10 × 10 feet, or at least 3 feet around the massage table. Please secure pets and ensure the area is clean, safe, and accessible.

When you book, you'll complete payment securely through Stripe Checkout. You can save your card to your Profile for faster checkout on future bookings. We accept all major credit and debit cards.

i-thriv uses Stripe to securely process payments. Stripe is a PCI DSS Level 1 certified service provider and uses industry-standard security controls for payment processing. Payment card information is processed by Stripe in accordance with its applicable security and compliance requirements. i-thriv does not directly store complete payment card numbers on its own systems — card data is tokenized by Stripe end-to-end.

Yes! If you've enjoyed a previous session, you may request the same provider for your next appointment through i-thriv, subject to their availability.

i-thriv connects you with qualified wellness professionals based on your location, requested services, scheduling needs, and provider availability. Our goal is to deliver a reliable, professional wellness experience right to your location.

Provider photos may not be available before booking. You may request a male or female massage therapist, subject to availability, but we do not offer provider selection based on race or ethnicity. At i-thriv, we proudly embrace diversity, equality, and inclusion. We welcome clients and providers of all backgrounds, races, ethnicities, and identities. Our providers are selected based on their professional qualifications, experience, and commitment to quality care. Our goal is to ensure everyone feels respected, comfortable, and valued while enjoying a professional wellness experience.

If your plans change, contact i-thriv as soon as possible through the app. Our cancellation policy requires at least 24 hours' notice, and all sales are final. Any applicable changes or exceptions are handled by the i-thriv team.

Go to your Appointments page, select the booking you want to cancel, and tap Cancel. Cancellations made less than 24 hours before your appointment may incur a fee.

Your safety and our providers' safety come first! We generally continue appointments during rain or mild weather. However, severe storms, flooding, icy roads, or unsafe driving conditions may require rescheduling or cancellation. Important: For outdoor massages, please have a safe, covered indoor alternative available. If weather conditions affect your appointment, contact i-thriv through the app so our team can assist with the next steps.

Yes! i-thriv provides mobile massage services for individuals with disabilities and special needs, including participants in California's Self-Determination Program (SDP). We work with participants, families, and Financial Management Services (FMS) to coordinate approved services. Provider availability is limited to certain areas. Please email info@i-thriv.com with your city or ZIP code so we can check whether we have a qualified provider available in your area.

Yes! Please disclose any medical conditions, recent surgeries, injuries, pregnancy complications, or other health concerns that may affect your massage. Important: Your safety comes first. If you fail to disclose a health condition and your provider believes massage may be unsafe, they have the right to refuse or stop the service. Applicable cancellation fees may apply. Please provide accurate health information when booking to ensure a safe and comfortable experience.

Yes! i-thriv offers prenatal massage for expectant mothers with low-risk pregnancies. Important: If you have a high-risk pregnancy, we cannot provide massage services. Please disclose your pregnancy when booking so we can assign a qualified provider and ensure your safety.

Yes! i-thriv brings professional massage and wellness services directly to your hotel, Airbnb, VRBO, or vacation rental. Please confirm your property allows outside providers and include parking, gate codes, stairs, and access instructions when booking.

Yes! i-thriv brings mobile spa parties to your home, hotel, vacation rental, or special event. Pricing per person: 30 minutes: $85 60 minutes: $145 90 minutes: $195 Group minimums: 8 guests for 30-minute massages, or 3 guests for 60- and 90-minute massages. Guests can mix 30-, 60-, and 90-minute sessions — the number of providers depends on your group and chosen sessions. Book directly online for up to 10 guests with 1–5 providers. We coordinate the providers based on your group size and schedule. For larger groups, email info@i-thriv.com. We recommend booking 7–14 days in advance. Book online: www.i-thriv.com

i-thriv wellness providers are independent contractors (1099), not employees of i-thriv. Our providers are licensed or certified professionals who maintain their own credentials, liability insurance, and equipment. i-thriv manages the booking, scheduling, payments, and customer support, while each provider is responsible for delivering a safe, professional, high-quality wellness experience.

Yes! i-thriv offers professional chair massage services for corporate offices, employee appreciation events, wellness days, and private gatherings. Rate: $145 per hour, per provider Minimum Booking: 2 hours Providers: Choose from 1 to 10 massage therapists, depending on your event size. Need more than 10 providers? We'd be happy to coordinate a larger event! Email: info@i-thriv.com Book online: www.i-thriv.com

Cancellation fees depend on how much notice you provide: 72+ hours: No fee 48–72 hours: 25% fee 24–48 hours: 50% fee Less than 24 hours: 100% fee Fees are based on your total booking amount. Please cancel through the i-thriv app as early as possible. Thank you for respecting our providers' reserved time

The i-thriv app is the best and fastest way to communicate with our team and your provider! Download the i-thriv app on Apple or Google Play to send messages, share arrival instructions, receive appointment updates, and ask questions. Keeping all communication in the app allows your provider and the i-thriv support team to view messages and assist you quickly. Important: We highly recommend downloading the app before your appointment to ensure smooth communication and a stress-free experience. Download the app: Apple App Store Google Play

Yes! Additional massage time or services may be available, depending on your provider's schedule. If your provider can accommodate your request, they can show you the i-thriv payment QR code to scan and securely pay for the additional service. Important: All additional services must be paid for and confirmed through i-thriv before they begin. Changes are subject to provider availability and must not interfere with other scheduled appointments.

Yes! We service private homes, vacation rentals, hotels, and rural properties. Important: You must disclose any gravel or unpaved roads, steep driveways, stairs, limited parking, or difficult property access when booking your appointment. This information helps your provider prepare and determine whether they can safely access your location with their equipment. Failure to disclose these conditions may result in your provider determining the property is unsafe, turning around, and declining to perform the service. Your appointment may still be subject to our cancellation policy and applicable charges. Please provide accurate property access details when booking to avoid interruptions or cancellations.

Yes, depending on provider availability and the event schedule! Additional guests can pay securely using the i-thriv payment QR code provided by the therapist. Payment and confirmation must be completed before the additional service begins.

If your provider is running late, you'll be notified through the i-thriv app. You have two options: Continue your appointment and receive your full scheduled massage time. Cancel your appointment if the delay conflicts with your schedule or you have time restrictions. Important: Please communicate your decision through the i-thriv app so our team can assist you. For couples massages and spa parties, we'll help coordinate any necessary adjustments.

If you'd like to show appreciation, you may tip through the i-thriv app or directly using cash, Zelle, Cash App, PayPal, or Venmo. Providers receive 100% of their designated tips, minus applicable processing fees on tips collected through i-thriv. Providers are not permitted to request or pressure guests for tips.

All appointments arranged through i-thriv, including repeat visits with your favorite provider, should be booked through our website or app. This ensures your booking, payments, scheduling, and customer support remain properly managed.

Please be ready at your scheduled start time. If you're delayed, your massage may need to be shortened to avoid affecting other appointments. Appointments generally end at their scheduled time, even if the session begins late due to guest delays.

No. Providers are expected to keep their phones on silent and avoid texting, calls, or other personal phone use during your session. Your comfort, privacy, and relaxation are our priorities.

Your provider arrives early to park, unload equipment, set up the massage table, and prepare your wellness space. Setup time does not count toward your massage session, so you can enjoy the full service you've booked.

Go to your Profile page and scroll to the bottom—you'll see a Delete Account button there. This will permanently remove your account and all booking history.

We don't have a direct reschedule option yet. To change your appointment time, please cancel the existing booking and create a new one with your preferred date and time.

Just have a quiet, comfortable space ready. Our providers bring all the equipment—you don't need to prepare anything else. Just relax and we'll take care of the rest!