Frequently Asked Questions
Everything you need to know before your first session — sourced live from the i-thriv app so answers always match what providers and clients see.
What services do you offer?+
We offer solo massage, couples massage, spa parties, facials, group yoga, sound bath, vibroacoustic therapy, and chair massage. Each service can be customized to your needs!
How do I make a payment?+
When you book, you'll complete payment securely through Stripe Checkout. You can save your card to your Profile for faster checkout on future bookings. We accept all major credit and debit cards.
How do I cancel a booking?+
Go to your Appointments page, select the booking you want to cancel, and tap Cancel. Cancellations made less than 24 hours before your appointment may incur a fee.
How do I delete my account?+
Go to your Profile page and scroll to the bottom—you'll see a Delete Account button there. This will permanently remove your account and all booking history.
Can I reschedule my appointment?+
We don't have a direct reschedule option yet. To change your appointment time, please cancel the existing booking and create a new one with your preferred date and time.
What should I prepare for my appointment?+
Just have a quiet, comfortable space ready. Our providers bring all the equipment—you don't need to prepare anything else. Just relax and we'll take care of the rest!
How are my payments processed securely?+
i-thriv uses Stripe to securely process payments. Stripe is a PCI DSS Level 1 certified service provider and uses industry-standard security controls for payment processing. Payment card information is processed by Stripe in accordance with its applicable security and compliance requirements. i-thriv does not directly store complete payment card numbers on its own systems — card data is tokenized by Stripe end-to-end.