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i-thriv mobile wellness
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Now a vendored California Self-Determination Program provider · HSA/FSA eligible · Serving Temecula Wine Country, Murrieta, Orange County, Irvine, Inland Empire, Moreno Valley, Menifee, Redlands, Riverside, Corona, San Diego, Long Beach, Los Angeles, Santa Monica & the Westside, Beverly Hills & West Hollywood, San Fernando Valley, Pasadena & San Gabriel Valley, South Bay, & Palm Springs & Desert Cities

Booking & Payment Policy

Maintained as a single source of truth inside the i-thriv app — any update applies to clients, providers, and this website at the same time.

All Sales Final Policy

All services, memberships, gift cards, event bookings, wellness experiences, deposits, and purchases made through i-thriv: Wellness, Anywhere are final sale.

  • No refunds, cash refunds, partial refunds, or cash back will be issued.
  • Massage sessions, wellness services, spa services, chair massage events, yoga sessions, sound baths, and all other booked services are non-refundable.
  • Once an appointment or event is confirmed, the reserved time is removed from availability and cannot be resold.
  • Missed appointments, no-shows, late arrivals, same-day cancellations, and unused portions of services are non-refundable.
  • Guest count reductions after booking are non-refundable.
  • Gift cards, account credits, and promotional 'specials' (including discounted bundles and limited-time offers) applied to a booking are non-refundable and non-returnable. If a booking is cancelled under the cancellation policy, only the cash/card-paid portion is eligible for any refund per the tier schedule — gift card balances, credits, and specials are forfeited toward the cancellation fee first and are not restored to the account.
  • Any exception, account credit, rescheduling accommodation, or future service credit may be granted solely at the discretion of i-thriv management and is not guaranteed.
  • Any approved credit has no cash value, cannot be redeemed for cash, and may only be applied toward eligible future services.

By completing a booking or submitting payment, the client acknowledges and agrees to these terms.

I understand that all sales are final. No refunds or cash back will be provided. Any credit, rescheduling accommodation, or exception is granted solely at the discretion of i-thriv.

You acknowledge this at checkout in the i-thriv app before payment.

Cancellation Policy

Notice before appointmentCancellation fee
72h+0%
48-72h25%
24-48h50%
<24h100%
  • Gift card balances applied to a booking
  • Account credits applied to a booking
  • Promotional 'specials' (discounted bundles, limited-time offers) applied to a booking

Gift cards, account credits, and promotional 'specials' (including discounted bundles and limited-time offers) applied to a booking are non-refundable and non-returnable. If a booking is cancelled under the cancellation policy, only the cash/card-paid portion is eligible for any refund per the tier schedule — gift card balances, credits, and specials are forfeited toward the cancellation fee first and are not restored to the account.