Client — Any individual, company, or group who books or uses i-thriv’s services.

Provider — Any licensed, insured professional delivering i-thriv services as an independent contractor.

Booking Platform — The i-thriv website, instant quote system, or mobile app used to request or confirm services.

Services — All on-site and mobile wellness offerings, including massage therapy, yoga, sound baths, vibroacoustic therapy (VAT), spa experiences, and corporate wellness sessions.

i-thriv provides mobile and on-site wellness experiences, including massage therapy, spa parties, corporate chair massage, yoga, sound bath meditation, vibroacoustic therapy (VAT), and related add-ons and products.
Availability varies by date and location.

Important: i-thriv’s services are not intended for medical diagnosis or emergencies. If you are experiencing a medical emergency, call 911 immediately.

• You must be 18 years or older to book.

• Parents or guardians may book for minors when permitted by law and must remain present during the session.

• You agree to provide accurate information and keep your account credentials secure.

All providers are licensed, insured, and follow strict ethical and wellness standards.

Zero-Tolerance Policy:
Any form of sexual request, suggestion, or inappropriate behavior will result in immediate termination of service without refund, and the incident may be reported to law enforcement.

Providers may end a session if they feel unsafe, harassed, or disrespected.
Clients must disclose relevant health conditions before the session begins. Certain medical or skin conditions may require rescheduling for safety reasons.

Please avoid political, religious, or personal discussions that could make your provider uncomfortable.

Clients must provide a safe, clean, accessible environment, including:

• Smoke-free and pet-controlled space

• Clear access and parking instructions

• Proper lighting, ventilation, and setup area

If the provider determines the environment unsafe or inappropriate, service may be refused or terminated without refund.
Clients are responsible for damages caused to i-thriv equipment due to negligence or unsafe conditions.

Deposit & Card Authorization:
A non-refundable deposit or pre-payment is required at booking. A valid credit/debit card must remain on file until the balance is paid in full.

Clients must sign an Authorized Credit Card Agreement, allowing i-thriv to charge the card for remaining balances, late fees, or incidentals.

If no valid card or authorization is provided, i-thriv reserves the right to cancel the service.

Once all balances are paid and services are complete, clients may delete their card on file.

Payment Due:
Full payment is due the same day of service, before providers leave.
If your business does not process payments on weekends, you are still required to pay on the same day.
i-thriv does not offer Net-3, Net-5, or post-event billing terms.

Late Payments:
Invoices unpaid by the end of the service day incur a $50 daily late fee. Future bookings may require full prepayment if past payments were delayed.

Payment Methods:
Accepted: Major credit/debit cards, ACH, Zelle, Square, and Afterpay (approved clients).

Chargeback Protection:
Clients agree not to dispute or reverse charges for completed services. Disputes must be submitted in writing to info@i-thriv.com within five (5) business days.

Gratuities are appreciated but never required.
Tips may be added to your invoice or given directly to your provider (100% goes to them).

Your confirmation email includes your specific cancellation/change window and deposit terms.

24-Hour Policy:
Cancellations or changes made less than 24 hours before your start time may result in a partial or full charge.

Same-Day Booking (100% Charge):
Bookings made and confirmed within the same calendar day are final. Canceling or changing same-day bookings results in a 100% charge.

Same-Day Cancellation (100% Charge):
Canceling within 24 hours of your appointment or on the same day will result in a 100% charge.

No-Shows / Inappropriate Conduct:
Charged at 100% of the session total.

i-thriv Cancellations:
If we must cancel due to illness, emergency, or safety concerns, we will offer to reschedule or issue a refund/credit.

Examples:

• 5:00 PM appointment canceled at 11:15 AM same day → 100% charge

• 5:00 PM appointment canceled the prior day → within 24-hour policy

• 2:00 PM same-day booking confirmed at 11:00 AM → accepted if available; 100% cancellation applies if canceled

• Signed proposals or confirmations serve as binding agreements.

• Final headcounts and schedules must be confirmed 48 hours in advance.

• Guest reductions or same-day dropouts are non-refundable.

• Group deposits are non-refundable but may be credited if rescheduled per policy.

• HR or event coordinators are responsible for access, parking, and setup.

• The primary contact assumes full financial responsibility for all guests.

Additional fees may apply for:

• Locations outside the standard radius

• Gated communities, paid parking, or high-rise access

All fees are disclosed in advance and added to your invoice.

All bookings and payments must occur through i-thriv.
Clients may not solicit, hire, or book providers directly outside the platform.
Requests for personal contact info (phone, social media, etc.) are prohibited.

Violations may result in account termination and legal action.

Completed services are non-refundable.
If i-thriv cannot deliver a confirmed booking due to our error, we will issue a refund or credit for the undelivered portion.

aromatherapy products for external use only.

Discontinue use if irritation occurs.

Products are not intended to diagnose, treat, or prevent any medical condition.

i-thriv is not liable for allergic reactions or product misuse.

Our content and services are for general wellness and relaxation only and are not a substitute for medical treatment.

Always consult your physician about medical conditions or before starting any new wellness regimen.

By booking, you consent to non-identifiable photos/videos of setups or services for use on www.i-thriv.com, Instagram, Facebook, and LinkedIn.
Personal images or identifiable details will only be shared with written consent.
No compensation provided; liability is waived.

All branding, text, images, designs, and software are owned by or licensed to i-thriv.

No part of our website or materials may be reproduced, distributed, or modified without written permission.

You agree not to:

Interfere with or attempt to hack our systems.

Scrape or data-mine our site.

Use our Services for illegal, misleading, or harmful activity.

Misrepresent identity, health information, or intent.

Engage in political or religious debate during sessions.

Violation may result in termination and legal action.

By providing your email or phone number, you consent to receive transactional messages (confirmations, reminders, updates).

Message/data rates may apply. You may opt out of marketing messages anytime; essential booking notifications will still be sent.

Our Services are provided “AS IS” and “AS AVAILABLE.”

i-thriv disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

We do not guarantee specific results or uninterrupted operation.

You acknowledge the inherent risks of massage and wellness activities and release i-thriv and its providers from liability except in cases of gross negligence.
You agree to indemnify and hold harmless i-thriv and its affiliates from any claims or damages arising from your actions or violations of these Terms.

We may reschedule or cancel due to illness, weather, or emergencies without penalty.

You agree to indemnify and hold harmless i-thriv and its providers from claims, damages, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or unlawful behavior.

We may reschedule or cancel due to factors beyond our control (e.g., illness, weather, emergencies, government restrictions).

We are not responsible for losses or delays caused by such events.

Disputes will first be addressed respectfully through direct communication.
Unresolved claims may be filed in Riverside County, California or resolved via binding arbitration under California law.
Class or collective actions are not permitted.

All personal and payment information is handled in accordance with our Privacy Policy.
We never sell your data and use secure systems for protection.

Support is available Monday–Friday, 9 AM–6 PM (PST) at

Info@i-thriv.com

We typically respond within 24 hours.

By booking or receiving services, you confirm you have read, understood, and agreed to these Terms — including all policies related to payment, cancellations, conduct, card authorization, and consent.

i-thriv: Wellness, Anywhere

www.i-thriv.com

Info@i-thriv.com@i-thriv.com

 951-907-4200 

Serving: Temecula • Inland Empire • Orange County • San Diego • Los Angeles • Palm Springs