Client — Any individual, company, or group who books or uses i-thriv’s services.

Provider — Any licensed, insured professional delivering i-thriv services as an independent contractor.

Booking Platform — The i-thriv website, instant quote system, or mobile app used to request or confirm services.

Services — All on-site and mobile wellness offerings, including massage therapy, yoga, sound baths, vibroacoustic therapy (VAT), spa experiences, and corporate wellness sessions.

i-thriv provides mobile and on-site wellness experiences, including massage therapy, spa parties, corporate chair massage, yoga, sound bath meditation, vibroacoustic therapy (VAT), and related add-ons and products.
Availability varies by date and location.

Important: i-thriv’s services are not intended for medical diagnosis or emergencies. If you are experiencing a medical emergency, call 911 immediately.

• You must be 18 years or older to book.

• Parents or guardians may book for minors when permitted by law and must remain present during the session.

• You agree to provide accurate information and keep your account credentials secure.

All providers are licensed, insured, and follow strict ethical and wellness standards.

Zero-Tolerance Policy:
Any form of sexual request, suggestion, or inappropriate behavior will result in immediate termination of service without refund, and the incident may be reported to law enforcement.

Providers may end a session if they feel unsafe, harassed, or disrespected.
Clients must disclose relevant health conditions before the session begins. Certain medical or skin conditions may require rescheduling for safety reasons.

Please avoid political, religious, or personal discussions that could make your provider uncomfortable.

Clients must provide a safe, clean, accessible environment, including:

• Smoke-free and pet-controlled space

• Clear access and parking instructions

• Proper lighting, ventilation, and setup area

If the provider determines the environment unsafe or inappropriate, service may be refused or terminated without refund.
Clients are responsible for damages caused to i-thriv equipment due to negligence or unsafe conditions.

Deposit & Card Authorization:
A non-refundable deposit or pre-payment is required at booking. A valid credit/debit card must remain on file until the balance is paid in full.

Clients must sign an Authorized Credit Card Agreement, allowing i-thriv to charge the card for remaining balances, late fees, or incidentals.

If no valid card or authorization is provided, i-thriv reserves the right to cancel the service.

Once all balances are paid and services are complete, clients may delete their card on file.

Payment Due:
Full payment is due the same day of service, before providers leave.
If your business does not process payments on weekends, you are still required to pay on the same day.
i-thriv does not offer Net-3, Net-5, or post-event billing terms.

Late Payments:
Invoices unpaid by the end of the service day incur a $50 daily late fee. Future bookings may require full prepayment if past payments were delayed.

Payment Methods:
Accepted: Major credit/debit cards, ACH, Zelle, Square, and Afterpay (approved clients).

Chargeback Protection:
Clients agree not to dispute or reverse charges for completed services. Disputes must be submitted in writing to info@i-thriv.com within five (5) business days.

Gratuities are appreciated but never required.

You may leave a tip in any of the following ways:

• Added to your invoice or pre-payment

• Cash

• PayPal, Venmo, or Zelle
  (Please request your therapist’s payment details directly if using these options.)

All gratuities go 100% to your provider.

Your confirmation email includes your personalized cancellation window and any deposit terms. Below is our standard policy for all bookings.

24-Hour Cancellation Policy

• Canceling or changing your appointment more than 24 hours before your start time → No fee

• Canceling or changing within 24 hours of your appointment → Partial or full charge may apply

Same-Day Bookings — Final Sale

Appointments booked and confirmed on the same calendar day are final.
Canceling or changing a same-day booking results in a 100% charge.

Same-Day or Under-24-Hour Cancellations

Any cancellation:

• Within 24 hours of your appointment, or

• On the same day,
  will result in a 100% charge of the session total.

No-Shows or Inappropriate Conduct

These are billed at 100% of the scheduled service total.

If i-thriv Must Cancel

If we need to cancel due to illness, emergency, or safety concerns, we will provide one of the following options:

• Reschedule your appointment, or

• Send another provider of the same gender, if available, or

• Issue a refund or credit, depending on the situation.

Examples for Clarity

• 5:00 PM appointment canceled at 11:15 AM on the same day
  → Within 24 hours → 100% charge

• 5:00 PM appointment canceled more than 24 hours in advance
  → No fee

• 5:00 PM appointment canceled the day before but within 24 hours
  → Fees may apply / up to 100% charge

• 2:00 PM same-day appointment booked at 11:00 AM
  → Same-day bookings are final → 100% charge if canceled

• Signed proposals or confirmations serve as binding agreements.

• Final headcounts and schedules must be confirmed 48 hours in advance.

• Guest reductions or same-day dropouts are non-refundable.

• Group deposits are non-refundable but may be credited if rescheduled per policy.

• HR or event coordinators are responsible for access, parking, and setup.

• The primary contact assumes full financial responsibility for all guests.

To ensure our licensed providers are never placed in a position where they must pay out of pocket for parking, access fees, or building requirements, the following policies apply:

Access & Parking Requirements

Clients are responsible for all costs associated with accessing the location, including:

• Parking fees (garage, valet, meter, event parking)

• Gated community entry fees

• Resort, hotel, or high-rise visitor charges

• Any access fees required by the venue

• Escort requirements that exceed standard check-in times

Pre-Payment Requirement

If access or parking fees are mandatory to enter the property, the client must:

• Pay the fee directly, or

• Reimburse the amount immediately via a payment link before the session begins.

No Out-of-Pocket Rule for Providers

Providers are not permitted to pay these charges themselves.
If the client does not cover the required fee:

• The appointment may be paused,

• or canceled on-site,

• and may result in a 100% charge due to being unable to access the location.

Same-Day Fee Collection

Any parking or access fees that arise on the day of service will be:

• Added to the invoice, or

• Collected through a same-day payment link before the session begins.

Failure to Cover Required Fees

If a client refuses or neglects to cover access/parking fees:

• The provider will not enter the property.

• The session will be marked as unable to perform.

• A 100% cancellation fee will apply.

To ensure safety, professionalism, and protection for both clients and providers, the following rules apply to all i-thriv services:

Platform-Only Booking

All appointments, payments, and service arrangements must be made exclusively through i-thriv.
This includes first-time sessions, repeat services, group events, and follow-up bookings.

No Direct Hiring or Off-Platform Arrangements

Clients may not:

• Hire, solicit, or attempt to book a provider outside of the i-thriv platform

• Request personal contact information for future direct scheduling

• Circumvent booking fees, travel fees, or session policies

Providers may not:

• Offer or accept off-platform bookings

• Share personal phone numbers, emails, or social media handles with clients

• Direct clients to private payment methods for non-gratuity purposes

Communication Must Stay Within i-thriv

All messaging before and after the appointment must remain inside the i-thriv system.
This ensures documentation, safety, and clarity for both parties.

Violations

Any attempt to:

• Book outside the platform

• Exchange personal contact information

• Pay for services directly

• Circumvent policies or fees

may result in account suspension or termination, removal from the platform, and may be subject to further action if necessary.

This policy protects client safety, provider safety, and the integrity of the i-thriv platform.

Completed services are non-refundable.
If i-thriv cannot deliver a confirmed booking due to our error, we will issue a refund or credit for the undelivered portion.

aromatherapy products for external use only.

Discontinue use if irritation occurs.

Products are not intended to diagnose, treat, or prevent any medical condition.

i-thriv is not liable for allergic reactions or product misuse.

Our content and services are for general wellness and relaxation only and are not a substitute for medical treatment.

Always consult your physician about medical conditions or before starting any new wellness regimen.

By booking, you consent to non-identifiable photos/videos of setups or services for use on www.i-thriv.com, Instagram, Facebook, and LinkedIn.
Personal images or identifiable details will only be shared with written consent.
No compensation provided; liability is waived.

All branding, text, images, designs, and software are owned by or licensed to i-thriv.

No part of our website or materials may be reproduced, distributed, or modified without written permission.

You agree not to:

Interfere with or attempt to hack our systems.

Scrape or data-mine our site.

Use our Services for illegal, misleading, or harmful activity.

Misrepresent identity, health information, or intent.

Engage in political or religious debate during sessions.

Violation may result in termination and legal action.

By providing your email or phone number, you consent to receive transactional messages (confirmations, reminders, updates).

Message/data rates may apply. You may opt out of marketing messages anytime; essential booking notifications will still be sent.

i-thriv is committed to providing high-quality, professional wellness services. However, all services are offered as currently available, and individual experiences may vary.

While our providers strive to deliver exceptional care, we cannot guarantee:

• Specific outcomes or results

• That a service will meet a particular medical or therapeutic goal

• Uninterrupted access to our app, website, or booking system

No additional warranties—express or implied—are made regarding fitness for a particular purpose, expected results, or continuous availability.

This ensures clarity and fairness for both clients and providers while maintaining the safety and integrity of the i-thriv platform.

You acknowledge the inherent risks of massage and wellness activities and release i-thriv and its providers from liability except in cases of gross negligence.
You agree to indemnify and hold harmless i-thriv and its affiliates from any claims or damages arising from your actions or violations of these Terms.

We may reschedule or cancel due to illness, weather, or emergencies without penalty.

You agree to indemnify and hold harmless i-thriv and its providers from claims, damages, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or unlawful behavior.

We may reschedule or cancel due to factors beyond our control (e.g., illness, weather, emergencies, government restrictions).

We are not responsible for losses or delays caused by such events.

Disputes will first be addressed respectfully through direct communication.
Unresolved claims may be filed in Riverside County, California or resolved via binding arbitration under California law.
Class or collective actions are not permitted.

All personal and payment information is handled in accordance with our Privacy Policy.
We never sell your data and use secure systems for protection.

Support is available Monday–Friday, 9 AM–6 PM (PST) at

Info@i-thriv.com

We typically respond within 24 hours.

By booking or receiving services, you confirm you have read, understood, and agreed to these Terms — including all policies related to payment, cancellations, conduct, card authorization, and consent.

i-thriv: Wellness, Anywhere

www.i-thriv.com

Info@i-thriv.com@i-thriv.com

 951-907-4200 

Serving: Temecula • Inland Empire • Orange County • San Diego • Los Angeles • Palm Springs

All i-thriv providers operate as independent contractors, not employees, agents, or representatives of i-thriv.

Provider Responsibilities

Each provider is fully responsible for:

• Their own professional licensing and certifications

• Carrying appropriate liability insurance

• Compliance with all state and local regulations

• The techniques, decisions, and professional judgment used during sessions

i-thriv does not control or supervise providers as an employer would.

i-thriv’s Role

i-thriv serves solely as a booking, scheduling, and coordination platform, connecting clients with qualified wellness professionals. We verify credentials and uphold platform safety standards but do not direct how providers perform their services.

Liability & Client Acknowledgment

Services are performed exclusively by the provider.
Clients acknowledge that:

• i-thriv is not liable for the acts, omissions, injuries, or conduct of independent contractors.

• Any concerns, dissatisfaction, or claims regarding the service must be addressed directly with the provider.

No Employment or Agency Relationship

Nothing in this structure creates an employer–employee relationship, partnership, joint venture, or agency.
Providers cannot bind or speak on behalf of i-thriv.

Indemnification

Clients agree to indemnify and hold harmless i-thriv from any claims, disputes, injuries, or liabilities arising from the actions or omissions of independent contractors.

i-thriv is committed to maintaining a safe, professional, and high-quality wellness marketplace. Every provider must complete a multi-step screening process before joining our platform, which includes:

Credential & Compliance Verification

• Active state massage license verification (confirmed and monitored for expiration dates)

• Verification of current professional liability insurance

• Identity and background checks

• Ongoing monitoring to ensure credentials remain valid

Professional Standards Screening

• Review of communication style, professionalism, and response quality

• Assessment of service history, client interactions, and ethical conduct

• Evaluation to ensure they are a good fit for the i-thriv experience

We hold providers to high standards of conduct, safety, and professionalism at all times.

✅ Safety & Conduct Expectations

To protect every client:

• Providers must follow strict professional boundaries and safety guidelines.

• Inappropriate behavior is not tolerated and results in immediate removal.

• Providers must maintain clean equipment, safe draping practices, and proper hygiene.

• All sessions require clear communication, respect, and client comfort at all times.

Clients may report any concern, and i-thriv will investigate promptly.

Ongoing Responsibility Statement

While i-thriv makes reasonable efforts to verify and monitor provider qualifications, clients acknowledge:

• Providers are independent contractors, not employees.

• They are solely responsible for maintaining their licenses, insurance, and legal compliance.

• i-thriv does not control how providers perform their services, but we enforce platform standards.

i-thriv reserves the right to suspend or remove providers who fail to meet our expectations.

i-thriv is committed to maintaining a safe and professional environment for all clients and providers.

Client Expectations

Clients must not be under the influence of:

• Alcohol

• Recreational drugs

• Impairing prescription medications

• Any substance that may affect judgment, coordination, or behavior

Provider Safety & Professional Judgment

If a provider arrives and determines that a client:

• Appears intoxicated, impaired, or unsafe,

• Exhibits slurred speech, instability, or unusual behavior,

• Is unable to provide informed consent,

the provider may refuse or discontinue the session immediately.

Fees

If service must be refused or ended due to intoxication or substance use:

• The appointment is considered a same-day cancellation

• A 100% charge will apply

Zero-Tolerance Conduct

Any aggressive, inappropriate, or unsafe behavior due to substance use may result in:

• Immediate account suspension

• Permanent removal from the platform

• Reporting to appropriate authorities if necessary

i-thriv providers bring professional equipment to each session, including massage tables, chairs, linens, and wellness tools.

Client Responsibilities

Clients agree to:

• Provide a clean, safe space for equipment setup

• Ensure pets and children are supervised and away from equipment

• Not sit, lean, or place items on equipment unless instructed

Damage Liability

Clients are responsible for any damage to equipment caused by:

• Misuse

• Negligence

• Children, pets, or guests

• Unsafe conditions at the location

If damage occurs:

• The client may be billed for repair or replacement costs

• i-thriv may charge the card on file to cover losses

• A same-day payment link or invoice may be issued

Provider Responsibilities

Providers will:

• Set up equipment safely

• Inspect equipment before use

• Remove equipment after the session

This protects both parties and ensures a safe workspace.

To ensure a safe and successful mobile wellness experience, clients agree to the following responsibilities:

Provide a Suitable Environment

Clients must:

• Provide a clean, private space large enough for provider setup

• Ensure the room is quiet, safe, and temperature-appropriate

• Keep pets secured and children supervised

• Provide safe, unobstructed access for equipment

Accurate Health Disclosures

Clients must:

• Disclose all relevant health conditions, injuries, allergies, and medications

• Inform the provider of any discomfort during the session

• Understand that failure to disclose health information may result in injury or adverse effects

Respect & Conduct

Clients must:

• Treat providers with respect and maintain professional boundaries

• Follow the provider’s instructions regarding safety and positioning

• Refrain from any inappropriate or sexual behavior

• Understand that violations result in immediate termination of service and possible removal from the platform

Access Requirements

Clients must:

• Provide accurate gate codes, parking access, or building instructions

• Cover all parking, valet, or access fees per provider

• Understand that delays caused by access issues count toward session time

i-thriv providers may be required to transport heavy equipment—including massage tables, chairs, VAT devices, and other supplies—to your appointment. For the safety of both clients and providers, the following policies apply.

Client Responsibility for Safe Access

Clients must notify i-thriv in advance if the service location includes:

• Multiple flights of stairs

• Narrow or steep staircases

• No elevator access

• Slippery, damaged, cluttered, or unsafe steps

• Any condition that may limit safe equipment transport

Clients agree to:

• Ensure stairways, hallways, and entry paths are clear, well-lit, and free of hazards

• Secure pets and supervise children

• Provide assistance only if the provider accepts and feels safe

• Accept all risks associated with transporting equipment upstairs or through tight spaces

Client Carrying Equipment – 100% Assumption of Risk

If a client chooses to help or personally carry any provider equipment—such as massage tables, chairs, or supplies—up stairs or through difficult access areas, they do so entirely at their own risk.

Clients acknowledge that:

• They voluntarily assume full responsibility for lifting or carrying equipment

• Any injury, slip, fall, strain, or accident is 100% the client’s responsibility

• i-thriv and its providers are not responsible or liable for any injury or bodily harm the client sustains

• Providers may decline client assistance for safety or liability reasons

This includes, but is not limited to: falls, back injuries, muscle strains, or damage caused during lifting or moving equipment.

Provider Discretion

Providers may decline to carry equipment upstairs or through unsafe areas if:

• The stairs or pathways appear hazardous

• The space is too narrow for equipment

• They perceive a fall or injury risk

• They do not feel physically comfortable

In these cases, the provider may:

• Request that the session be performed on the ground level, or

• Decline the appointment for safety reasons

A cancellation fee may apply if unsafe access prevents service.

Liability for Unsafe Conditions

Clients acknowledge and agree that:

• i-thriv and its providers are not responsible for injuries, accidents, or equipment damage caused by unsafe access conditions

• Clients assume liability for damage to equipment resulting from unsafe pathways, stairs, or property conditions

Provider Injury Liability (Due to Unsafe Conditions)

If a provider is injured due to unsafe or hazardous conditions on the client’s property—including unsafe stairs, damaged steps, cluttered walkways, slippery surfaces, uncontrolled pets, or poor lighting—the client may be financially responsible.

This may include:

Medical Costs

• Emergency medical treatment

• Rehabilitation or follow-up care

Lost Work & Missed Appointments

If the provider is unable to work due to the injury, the client may be responsible for:

• Lost income from missed sessions

• Additional recovery-related compensation, where legally permitted

This applies only when the injury results from hazardous or preventable conditions the client failed to disclose or correct.

Fees & Adjustments

If navigating stairs or difficult access requires additional time:

• Session duration may be reduced

• Additional labor or access fees may be applied

• A cancellation fee may apply if safe service cannot be performed

Provider Right to Withdraw

Providers may stop the session or leave immediately if:

• Unsafe or hazardous conditions are found

• They feel physically unsafe or disrespected

• Conditions violate i-thriv safety standards

A 100% charge may still apply if unsafe conditions or client behavior prevent completion of the appointment.

To ensure safe, secure, and seamless transactions for both clients and providers, the following payment policies apply:

Valid Payment Method Required

Clients must add and maintain a valid payment method on file to book services through i-thriv.
By booking, clients authorize i-thriv to validate and securely store their payment information for future transactions.

Authorization of Charges

By scheduling an appointment, the client authorizes i-thriv to charge the card on file for:

• Service fees

• Add-ons or upgrades

• Same-day booking fees

• Late cancellations or no-show fees

• Travel fees, access fees, or parking/valet charges

• Equipment damage costs (when applicable)

• Any unpaid balances from prior appointments

Charges may be processed before, during, or after the appointment depending on service type.

Deposit or Pre-Payment Authorization

If a service requires a pre-payment or deposit, clients authorize:

• Automatic processing of the deposit upon booking

• Charging the remaining balance at or after the completed service

Failure to process balance payments may result in account suspension.

Fraud Monitoring & Identity Verification

i-thriv reserves the right to:

• Flag suspicious transactions

• Request identity verification

• Cancel bookings suspected of fraudulent activity

• Refuse service for mismatched or unauthorized payment methods

This protects clients from unauthorized card use and protects providers from invalid or risky bookings.

Chargebacks & Disputes

Clients agree not to file chargebacks for:

• Completed services

• Services canceled outside the policy window

• Fees clearly outlined in the Terms & Services

• Parking, access, or travel fees disclosed in advance

Fraudulent or abusive chargebacks may result in:

• Immediate account suspension or removal

• Denial of future bookings

• Legal or collections action for the unpaid balance

i-thriv will always work with clients to resolve legitimate billing concerns before disputes escalate.

Non-Payment, Card Declines, or Failed Attempts

If a payment attempt fails:

• i-thriv may reattempt the charge

• A payment link may be sent to resolve the balance

• Outstanding balances must be paid before further bookings are made

Unpaid balances may be sent to collections if ignored.

Client Responsibility

Clients are responsible for:

• Keeping their payment information updated

• Ensuring funds are available

• Reviewing charges in the app or booking confirmation

• Understanding and agreeing to all posted service fees

i-thriv strives to create a safe, comfortable, and professional wellness experience for every client. We understand that some clients may feel more comfortable receiving services from a therapist of a specific gender.

Gender Preference Requests

Clients may request:

• A male therapist,

• A female therapist, or

• No preference

i-thriv will make every reasonable effort to accommodate gender preferences; however:

• Gender requests are not guaranteed, as availability varies by location, schedule, and provider safety.

• If a gender preference cannot be met, clients may choose to proceed, reschedule, or cancel without penalty (as long as the request is made before the cancellation window).

No Requests Based on Appearance, Race, Age, or Physical Attributes

i-thriv maintains a strict anti-discrimination policy. Clients may not request or reject providers based on:

• Race or ethnicity

• Age

• Body type or physical appearance

• Weight, height, or other physical traits

• Accent or cultural background

i-thriv matches clients with licensed, qualified professionals based on skill, availability, and safety, not personal preferences unrelated to professionalism.

Professional Attire & No Special Clothing Requests

All providers follow i-thriv’s professional uniform and attire standards.
Clients may not request that a provider wear:

• Revealing or inappropriate clothing

• Costumes or themed attire

• Anything outside the professional standards set by i-thriv

Requests of this nature violate i-thriv’s professional boundaries and may result in account removal.

Client Comfort & Safety

Clients are encouraged to communicate their comfort levels respectfully.
Providers are trained to maintain:

• Professional boundaries

• Safe draping practices

• Respectful communication

• Trauma-informed and inclusive care

If a client feels uncomfortable at any time, they may request adjustments or end the session immediately.

Provider Safety & Right to Refuse

If a provider feels uncomfortable, disrespected, or subjected to inappropriate requests, they may:

• Decline the service

• End the session immediately

• Report the behavior to i-thriv

A 100% fee may apply if inappropriate behavior violates i-thriv policies.

i-thriv aims to respect everyone’s time while maintaining safety, professionalism, and reliable scheduling. To ensure a smooth experience, the following Late Arrival Policy applies to both clients and providers.

For Clients

15–20 Minute Maximum Wait Window

Providers will wait at the service location for up to 15–20 minutes after your scheduled start time.

If the client is not available, not answering the door, or has not provided proper access within this window:

• The provider may leave the location for safety and schedule reasons

• The appointment will be considered a no-show

• A 100% service fee will apply

This protects providers from unsafe waiting conditions and prevents delays for other scheduled appointments.

If the Client Arrives Late

If the client arrives late but the provider chooses to proceed:

• The session will still end at the originally scheduled time

• The full session fee still applies

• Lost time is not extended or refunded

This ensures providers can arrive on time to their next appointment.

For Providers

Professional Timeliness

Providers are expected to:

• Arrive on time or slightly early to set up

• Communicate immediately if running behind

• Respect client schedules and safety guidelines

Provider Late Arrival

If a provider is significantly late (15+ minutes) without communication:

• Clients may request to cancel without penalty

• i-thriv may reschedule the session or assign a different provider

• Providers who repeatedly violate punctuality may face removal from the platform

This ensures clients receive professional and reliable service.

Safety Exception

Providers may leave immediately — without waiting — if the environment appears:

• Unsafe

• Unprofessional

• In violation of i-thriv safety policies

• Inaccessible

A 100% charge may apply if unsafe conditions prevent the service.

Fees & Charges

The following charges may apply:

• 100% charge for no-shows due to client lateness

• Full charge for shortened sessions (client late arrival)

• No charge for cancellations caused by provider lateness or safety concerns