Planning a Group Wellness Event? Here's Everything You Need to Know Before Booking

Planning a spa party, corporate wellness event, bachelorette weekend, family gathering, or vacation rental experience should be exciting—not stressful. A little preparation helps your day run smoothly and allows everyone to relax from the moment your i‑thriv wellness professionals arrive.

Here are a few simple steps to help you prepare for the best possible experience.

1. Explore Our Services

Before booking, take a few minutes to browse the wellness services available on our website.

Whether you're interested in massage, facials, chair massage, sound baths, group yoga, spa parties, or a customized combination of services, deciding what your group would like ahead of time makes the booking process quick and seamless.

If you don't see the service you're looking for, we'd love to hear from you. Email info@i‑thriv.com and we'll let you know if we can create a custom wellness experience for your group.

2. Know Your Guest Count

Have an accurate guest count before booking.

This helps us determine how many licensed wellness professionals are needed and allows us to build the most efficient schedule for your event.

3. Decide Each Guest's Service & Duration

Choose the service and session length for each guest before booking.

Guests may select different services and different appointment lengths, allowing you to create a personalized wellness experience for everyone.

4. Confirm Your Event Location

Have the complete event address ready before booking.

Whether your event is at a private home, vacation rental, office, hotel, or resort, accurate location details help us coordinate provider travel and arrival.

5. Book as Early as Possible

The earlier you book, the more provider availability we'll have for your event.

Larger groups often require multiple wellness professionals, so advance booking is highly recommended.

While same-day group bookings may occasionally be available, they depend entirely on provider availability and cannot be guaranteed.

6. Have Payment Ready

If you're organizing a group event, it's usually easiest to collect payment from your guests before booking.

Having payment organized helps secure your reservation and keeps the booking process simple.

7. Prepare Your Space

Our providers travel with professional massage tables and wellness equipment.

Homes & Vacation Rentals

Please ensure there is enough open space for each provider to safely set up and work comfortably.

Hotels & Resorts

Whenever possible, all services should take place in one large suite, meeting room, or designated event space.

To keep your event organized and on schedule, providers do not travel from room to room throughout the property.

Outdoor Events

Please have an indoor backup location available in case of excessive heat, wind, or rain.

8. What Your Provider Brings

Your licensed wellness provider will typically arrive with:

• Professional massage table (when applicable)
• Fresh linens and face cradle covers
• Massage lotion and/or oil
• Sanitizing supplies
• Equipment for any pre-booked services or add-ons

We Ask That You Provide

• A clean, safe indoor space
• Enough room for providers to comfortably set up
• Access to a restroom for handwashing if needed
• Two to three standard-size pillows for prenatal or side-lying massage, when applicable
• Parking and any gate codes or building access information

9. Provider Arrival

Providers typically arrive 10–15 minutes before the first scheduled appointment to unload equipment, set up, and be ready to begin on time.

Please note that setup time is not part of your scheduled treatment time.

10. Keep Your Event Running Smoothly

Group appointments are scheduled back-to-back so everyone receives their reserved service.

Recommended Schedule

• 10:00 AM
• 11:00 AM
• 12:00 PM
• 1:00 PM

Please Avoid Large Gaps

Instead of:

• 10:00 AM
• 12:00 PM
• 1:00 PM

Large gaps prevent providers from accepting other appointments.

If you choose to leave extended gaps between guests, the host will be responsible for paying for the provider's reserved downtime.

Providers typically need about 5 minutes between appointments to sanitize equipment and prepare for the next guest.

Please have each guest ready at their scheduled appointment time. Late arrivals will reduce that guest's treatment time so the remainder of the event stays on schedule.

If a guest decides on the day of the event not to receive their service, shortens their reserved appointment, or is unavailable when it's their turn, the originally reserved service remains non-refundable, and the full scheduled amount is still due. Providers reserve that time exclusively for your event and are generally unable to replace those appointments on short notice.

11. Prepare Your Guests

For the best experience, we recommend guests:

• Arrive a few minutes before their scheduled appointment
• Wear comfortable clothing
• Use the restroom before their session
• Silence phones and minimize interruptions
• Inform their provider of any injuries, recent surgeries, pregnancy, allergies, or other health concerns

If children are present, we recommend another adult supervise them while guests receive services.

If you have pets, please secure them before providers arrive unless they are service animals.

12. Changes After Booking

Need to:

• Add another guest?
• Change a service?
• Extend a session?
• Add an add-on?

We'll do our best to accommodate your request.

However, all changes are subject to provider availability and cannot always be guaranteed, especially on the day of your event.

13. Share Arrival Information

Please provide any important arrival details before your appointment, including:

• Gate codes
• Parking instructions
• Building access information
• Concierge or front desk procedures
• Room or event location
• A day-of contact person and phone number

Please note that valet, parking garage, or resort parking fees are the responsibility of the client unless otherwise arranged.

14. Gratuity

Gratuity is never required but is always appreciated.

Guests may tip their provider using:

• Cash
• Zelle
• Venmo

100% of every tip goes directly to your wellness provider.

15. Cancellation Policy

Because your appointment reserves time specifically for one or more licensed wellness professionals, cancellations directly affect provider schedules.

Please review our cancellation policy before booking.

Appointments canceled less than 24 hours before the scheduled start time may not be eligible for a refund according to our booking terms.

Relax—We'll Coordinate the Rest

Once your reservation is confirmed, i‑thriv coordinates the providers, scheduling, and event logistics so you can focus on enjoying your experience.

Whether you're planning a spa party, corporate wellness event, girls' weekend, family reunion, birthday celebration, vacation getaway, or employee appreciation event, we're here to make group wellness simple.

Wellness, Anywhere.™

Frequently Asked Questions

How many massage therapists can I book?

The number of wellness professionals depends on your guest count, requested services, appointment lengths, and provider availability.

For qualifying events, i‑thriv can coordinate multiple licensed wellness professionals so several guests can enjoy services at the same time.

Can everyone choose a different service?

Yes.

Guests may choose different massage lengths and, depending on availability, combine services such as facials, chair massage, sound baths, group yoga, or other wellness experiences within the same event.

Can I book multiple massage therapists at the same time?

Absolutely.

Multiple licensed wellness professionals can arrive together so your group can enjoy services simultaneously instead of waiting for one therapist to finish with each guest.

Do therapists go room to room at hotels or resorts?

No.

To keep your event organized and on schedule, services are typically performed in one large hotel suite, meeting room, event space, or designated wellness area.

Providers do not travel from guest room to guest room.

How much space do I need?

Each massage table requires enough room for the provider to safely move around the table.

For larger groups, make sure there is adequate space for multiple providers to work comfortably at the same time.

How far in advance should I book?

The earlier you book, the more provider availability we'll have.

We highly recommend booking group events as early as possible, especially for weekends, holidays, wedding weekends, and vacation seasons.

Can I make changes after booking?

We'll always do our best to accommodate changes, including adding guests, changing services, or extending appointment times.

However, all changes are subject to provider availability and cannot always be guaranteed, especially on the day of your event.

What if a guest cancels on the day of the event?

Providers reserve time specifically for your event.

If a guest cancels, shortens their reserved appointment, or decides not to receive their service on the day of the event, the originally scheduled service remains non-refundable and payment is still required.

Do I need to provide massage tables or equipment?

No.

Your provider arrives with professional equipment, including:

• Massage tables (when applicable)
• Fresh linens
• Lotion or oil
• Other supplies needed for your scheduled services

Do you travel to vacation rentals, homes, hotels, and offices?

Yes.

i‑thriv delivers professional mobile wellness experiences throughout Southern California to:

• Private homes
• Vacation rentals
• Airbnb and VRBO properties
• Hotels
• Offices
• Corporate events
• Retreats
• Other approved event locations

Is gratuity included?

No.

Gratuity is never required but is always appreciated.

Guests may tip their provider using cash, Zelle, or Venmo, and 100% of every tip goes directly to the wellness professional.

What areas do you serve?

i‑thriv serves Southern California, including:

• Temecula Wine Country
• Murrieta
• Menifee
• Riverside
• Moreno Valley
• Corona
• Redlands
• Orange County
• Irvine
• Palm Springs & Desert Cities
• Surrounding communities