California Self-Determination Program Mobile Massage Services
Are you looking for a mobile massage provider through California’s Self-Determination Program?
i‑thriv Wellness Anywhere is a vendored provider offering mobile massage services for approved California Self-Determination Program participants in the Inland Empire, Orange County, and select areas of San Diego County.
We offer:
- Weekly mobile massage
- Biweekly mobile massage
- Monthly mobile massage
- Twice-weekly mobile massage
- Male and female massage providers
- In-home appointments
- Recurring scheduling
- Online access to appointments
- Monthly FMS invoice coordination
All services depend on the participant’s approved spending plan, authorization, location, and provider availability.
i‑thriv currently coordinates authorized services and billing with:
Mobile massage must already be approved and included in the participant’s spending plan before i‑thriv can provide or bill for services.
Learn more about i‑thriv SDP mobile massage
Helpful SDP and FMS Links
- i‑thriv SDP mobile massage information
- California Department of Developmental Services: Self-Determination Program
- Official DDS Financial Management Services contact list
- AAA FMS
- ACE FMS
- Public Partnerships LLC—PPL California SDP
- Accura FMS
What Is the California Self-Determination Program?
California’s Self-Determination Program, commonly called SDP, gives eligible regional center participants and their families more freedom, responsibility, and control when choosing services and supports that help meet the goals in the participant’s Individual Program Plan.
The program is administered through the California Department of Developmental Services.
Visit the official California Self-Determination Program website for current information about eligibility, enrollment, person-centered planning, spending plans, Financial Management Services, Independent Facilitators, and program requirements.
Every service must follow the participant’s approved Individual Program Plan, individual budget, spending plan, authorization, regional center requirements, and FMS procedures.
What SDP Service Does i‑thriv Provide?
i‑thriv provides mobile massage only.
We send a professional massage provider directly to the participant’s approved home or residential service address. The provider arrives with a massage table and the supplies required for the scheduled session.
i‑thriv does not provide:
- Independent Facilitator services
- Person-centered planning
- Regional center case management
- Spending-plan development
- Service-code recommendations
- Eligibility determinations
- Authorization assistance
- Physical therapy
- Occupational therapy
- Behavioral therapy
- Nursing
- Medical treatment
- Legal or financial advice
Our role begins after the participant’s planning team determines that mobile massage is appropriate, identifies the applicable service category or code, includes it in the spending plan, and completes the required authorization.
i‑thriv Does Not Approve SDP Services
i‑thriv is the mobile massage provider. We are not the regional center, Independent Facilitator, planning team, or Financial Management Services provider.
i‑thriv cannot:
- Determine whether someone qualifies for SDP
- Enroll a participant in the program
- Approve mobile massage
- Add massage to an Individual Program Plan
- Select a service code
- Recommend which code will be approved
- Determine the participant’s budget
- Decide how many hours should be authorized
- Change a spending plan
- Extend an expired authorization
- Guarantee FMS payment
- Guide a family through obtaining approval
Families should discuss approval, service codes, funding, and spending-plan questions with the participant’s:
- Independent Facilitator
- Regional center service coordinator
- Person-centered planning team
- Financial Management Services provider
- Other authorized planning-team representatives
Your planning team must determine which services and service codes best support your loved one’s individual needs.
Talk to Your Independent Facilitator First
Before completing an i‑thriv intake, speak with your Independent Facilitator or regional center service coordinator.
Ask your planning team:
- Can mobile massage be considered for the participant?
- How does the service relate to the participant’s goals?
- Which service category or code is appropriate?
- Is the service included in the approved spending plan?
- What rate has been approved?
- How many hours or units are available?
- When does the authorization begin and end?
- Is the participant approved for weekly, biweekly, monthly, or twice-weekly sessions?
- Which FMS will process the invoices?
- What documents must the provider submit?
i‑thriv cannot select the service code or tell the family which code should be used.
For current state information, visit the California Department of Developmental Services SDP page.
Who May Benefit From Mobile Massage?
Every participant has individual abilities, needs, preferences, goals, and comfort levels.
When mobile massage is approved by the planning team, it may provide a convenient wellness experience for participants who:
- Have difficulty traveling to appointments
- Feel more comfortable receiving services at home
- Have limited mobility
- Use a wheelchair or mobility device
- Depend on a caregiver for transportation
- Prefer a familiar environment
- Become overwhelmed in crowded or unfamiliar locations
- Benefit from predictable routines
- Have sensory preferences that can be accommodated
- Prefer one-on-one services
- Want a recurring appointment schedule
Massage is not appropriate for every person or health condition. Families should consult the participant’s healthcare professional when there are questions about whether massage is safe.
Before scheduling, tell i‑thriv about relevant:
- Medical conditions
- Recent procedures
- Injuries
- Skin conditions
- Allergies
- Medications
- Mobility needs
- Communication preferences
- Sensory considerations
- Behavioral or safety concerns
- Positioning needs
- Previous massage experience
Complete information helps i‑thriv determine whether the requested service can be performed safely.
Areas Where i‑thriv Provides SDP Mobile Massage
i‑thriv offers approved SDP mobile massage in:
- The Inland Empire
- Orange County
- Select areas of San Diego County
Availability depends on the participant’s exact address and whether an appropriate provider is available in that area.
Before confirming a start date or recurring appointment time, i‑thriv must review the complete service address and requested schedule.
Contact i‑thriv about SDP mobile massage availability
Male and Female Massage Providers
i‑thriv works with male and female massage providers.
Families may tell us whether the participant has a provider preference. We will make every reasonable effort to match the participant with an available provider who meets that preference.
Appointments depend on:
- Provider availability
- Participant location
- Requested day and time
- Approved service frequency
- Safety and accessibility needs
- Provider experience
- Current schedule capacity
Requesting only a male or only a female provider may limit available appointment times or delay the start of recurring services.
Provider preferences are not guaranteed, but i‑thriv will discuss the available options with the participant’s primary contact.
Weekly, Biweekly, Monthly and Twice-Weekly Scheduling
i‑thriv offers:
- Once-monthly sessions
- Every-other-week sessions
- Once-weekly sessions
- Twice-weekly sessions
The requested frequency must be approved and supported by the participant’s spending plan, available units, authorization dates, and funding.
Recurring scheduling can help participants and families:
- Create a familiar routine
- Prepare for appointments in advance
- Plan around school, work, therapy, and caregiving
- Reduce repeated scheduling
- Reserve a consistent day and time
- Build familiarity with a provider
- Maintain a predictable home-service schedule
i‑thriv cannot schedule more sessions than the participant is authorized to receive.
If the spending plan approves monthly massage, i‑thriv cannot independently change the schedule to weekly, biweekly, or twice weekly. The family must discuss frequency changes with the Independent Facilitator and planning team.
SDP Mobile Massage Rates
i‑thriv’s mobile massage rates are based on the participant’s approved recurring schedule:
| Approved frequency | Session rate |
|---|---|
| Once per month | $150 per 60-minute session |
| Every other week | $145 per 60-minute session |
| Once per week | $145 per 60-minute session |
| Twice per week for four weeks | $140 per 60-minute session |
The selected frequency, rate, hours, and number of sessions must be approved and included in the participant’s spending plan before services begin.
i‑thriv cannot select the service code, approve the rate, increase the participant’s authorized frequency, or determine whether mobile massage should be included in the spending plan.
Discuss those decisions with your Independent Facilitator, regional center service coordinator, and planning team.
We Try to Maintain a Consistent Routine
Consistency can be important for participants, families, and providers.
Whenever possible, i‑thriv tries to maintain:
- The same appointment day
- The same appointment time
- The same recurring frequency
- The same massage provider
- Familiar arrival and home-setup routines
A consistent schedule can help the participant know what to expect. It also gives the provider time to become familiar with the participant’s communication style, preferences, and service routine.
However, the same provider cannot be guaranteed for every appointment.
Provider schedules may change because of illness, emergencies, vacations, availability changes, relocation, schedule conflicts, safety concerns, or changes in the participant’s needs.
If the regular provider becomes unavailable, i‑thriv may offer a substitute provider or a different appointment time.
Participants Are Added to the i‑thriv System
SDP participants are added to the i‑thriv scheduling system like other i‑thriv clients.
The participant or authorized representative can access the schedule and may be able to:
- View scheduled appointments
- Review appointment dates and times
- Receive reminders
- View the assigned provider
- Communicate through the platform
- Request a reschedule
- Review appointment status
- Keep contact and location information organized
Being an SDP participant does not remove the need to follow i‑thriv’s scheduling, cancellation, safety, and appointment policies.
Rescheduling an SDP Appointment
Participants and families can request to reschedule appointments through the i‑thriv system.
Please provide as much notice as possible.
When a participant cannot attend the original appointment, i‑thriv will try to reschedule within the same week when:
- The family contacts us promptly
- A provider has another opening
- The authorization permits the new date
- The new date falls within the approved service period
- The appointment will not exceed authorized units
- The new time works for the participant and provider
A same-week replacement appointment is not guaranteed. It depends on provider availability.
Same-Day Cancellations Are Charged
A same-day cancellation takes away an appointment time that the provider reserved specifically for the participant.
For this reason, same-day cancellations are subject to a charge.
FMS payment of a canceled appointment depends on the participant’s authorization, spending plan, service agreement, and FMS rules.
If the FMS does not pay the cancellation charge, the participant or responsible party may be responsible according to the acknowledged service and cancellation agreement.
Even after a same-day cancellation, i‑thriv will try to rebook the participant within the same week when possible. Rebooking is not guaranteed.
Repeated same-day cancellations may affect the participant’s ability to maintain a recurring appointment time.
How Monthly Billing Works
i‑thriv bills SDP mobile massage services once per month.
At the end of each billing period, we prepare an invoice showing:
- Participant’s name
- Dates of service
- Duration of each session
- Approved hourly rate
- Number of completed sessions
- Total amount due
A copy of the invoice is sent to the participant’s authorized representative for review. We also submit the invoice to the participant’s Financial Management Services provider.
The participant or authorized representative is responsible for reviewing the service dates and confirming that the reported times are correct.
Depending on the FMS system, you may need to:
- Sign in to your FMS account.
- Locate the submitted invoice or service entry.
- Review the dates, hours, rate, and total.
- Approve the invoice or recorded time.
- Contact i‑thriv promptly if anything needs to be corrected.
The FMS must also review and approve the invoice before funds can be released to i‑thriv.
Please Review and Approve Invoices Promptly
Participants and authorized representatives should review each monthly invoice as soon as it is received.
A delay in approving the invoice can delay payment to i‑thriv. If something is incorrect, contact us immediately so it can be reviewed and corrected before the FMS processes payment.
Please verify:
- Each date of service
- The length of each appointment
- The recurring rate
- The number of completed sessions
- The total amount submitted
Approving an invoice confirms that the listed mobile massage sessions were provided as reported.
FMS Review and Payment
After the participant or authorized representative approves the submitted time, the FMS must complete its review and payment process.
The FMS may verify:
- Active authorization
- Approved service code
- Available spending-plan funds
- Authorized session frequency
- Approved hourly rate
- Dates and duration of service
- Provider enrollment
- Invoice accuracy
Once all required approvals are completed, the FMS releases payment to i‑thriv.
i‑thriv does not control the FMS review schedule or the time required for funds to be released. Services are provided with the expectation that complete and approved invoices will be paid promptly.
Services May Be Paused When Approved Invoices Remain Unpaid
If invoices have been approved but payment is not received within a reasonable period, i‑thriv may temporarily pause future sessions until the outstanding balance is paid.
This prevents providers from continuing to complete services while previous appointments remain unpaid.
A payment-related pause may affect:
- Upcoming appointments
- The participant’s recurring appointment time
- Continued availability of the assigned provider
- Weekly, biweekly, monthly, or twice-weekly scheduling
- The ability to hold future appointment times
If services are paused, i‑thriv will notify the participant’s authorized representative and may contact the FMS regarding the unpaid balance.
Sessions may resume after:
- Outstanding approved invoices are paid
- The FMS confirms that payment is being processed
- Any authorization or billing issue is resolved
- Current funding and future authorization are verified
- A provider and appointment time remain available
i‑thriv will make reasonable efforts to preserve the participant’s routine, but the same provider, day, or time cannot be guaranteed following a payment-related pause.
Family and Representative Responsibilities
To help prevent billing interruptions, the participant’s authorized representative should:
- Keep the FMS account active
- Review monthly invoices promptly
- Approve submitted time in the FMS system
- Report billing errors immediately
- Monitor authorization dates
- Confirm that sufficient units and funding remain available
- Respond to questions from the FMS
- Notify i‑thriv about spending-plan changes
- Contact the Independent Facilitator before authorization expires
i‑thriv cannot approve an invoice on the participant’s behalf or release funds from the FMS.
Monthly Billing Examples
A participant approved for one 60-minute appointment per week may receive four sessions during a four-week billing period.
At the weekly rate:
4 sessions × $145 = $580
i‑thriv submits the $580 monthly invoice to the authorized representative and the FMS. The representative reviews the four service dates and approves the submitted time. The FMS then reviews the invoice and releases payment after approval.
A participant approved for two 60-minute sessions per week for four weeks may receive eight sessions.
At the twice-weekly rate:
8 sessions × $140 = $1,120
The actual invoice total is based on the number of completed and authorized sessions during the billing period.
Financial Management Services Coordination
i‑thriv currently coordinates authorized mobile massage billing with the following FMS organizations.
AAA FMS
AAA FMS provides Financial Management Services for California SDP participants.
i‑thriv must receive the required participant, spending-plan, and authorization information before invoices can be submitted.
ACE FMS
ACE FMS provides Financial Management Services for California Self-Determination Program participants.
ACE FMS may require provider enrollment, authorization information, and specific invoice procedures.
Public Partnerships LLC—PPL
Public Partnerships LLC—PPL provides FMS support for California SDP participants.
PPL may require provider registration and portal access before i‑thriv can submit invoices.
Accura FMS
Accura FMS provides Financial Management Services for California SDP participants.
The participant’s planning team should confirm which FMS model applies and which documents are required.
Families can also review the official DDS Financial Management Services contact list.
What Happens When an Authorization Expires?
i‑thriv cannot continue billing for SDP services after the approved authorization or spending-plan period ends unless updated authorization is received.
Before the authorization expires, contact the participant’s:
- Independent Facilitator
- Regional center service coordinator
- FMS provider
- Planning-team representatives
The family is responsible for confirming whether services remain approved and whether new units, funding, or authorization dates are available.
i‑thriv cannot renew, extend, or approve an expired authorization.
Begin the SDP Mobile Massage Intake Process
If mobile massage is already approved and included in the participant’s spending plan, i‑thriv can review the intake information and begin coordinating with the selected FMS.
Before contacting us, confirm:
- Mobile massage is approved
- The planning team selected the service code
- The rate is approved
- Units or hours are available
- The frequency is confirmed
- Authorization dates are active
- An FMS has been selected
- The service address is in the Inland Empire, Orange County, or an available part of San Diego County
- The family is ready to discuss scheduling
Learn more about i‑thriv SDP mobile massage
Visit the California Self-Determination Program website
Review the official DDS FMS contact list
Frequently Asked Questions
Is i‑thriv a California Self-Determination Program provider?
Yes. i‑thriv is a vendored provider offering approved mobile massage services in the Inland Empire, Orange County, and select areas of San Diego County.
What services does i‑thriv provide through SDP?
i‑thriv provides mobile massage only.
Does i‑thriv help families get massage approved?
No. Speak with the participant’s Independent Facilitator, regional center service coordinator, and planning team about approval, service codes, funding, and spending-plan decisions.
Can i‑thriv tell us which service code to use?
No. The participant’s planning team must determine the appropriate service code.
Which FMS organizations does i‑thriv work with?
i‑thriv currently coordinates authorized services with AAA FMS, ACE FMS, PPL, and Accura FMS.
Does i‑thriv offer recurring appointments?
Yes. Weekly, biweekly, monthly, and twice-weekly appointments are available when authorized and when a provider is available.
Can we request a male or female provider?
Yes. i‑thriv works with male and female providers. Matches depend on location, schedule, participant needs, and provider availability.
Will the participant have access to the schedule?
Yes. SDP participants are entered into the i‑thriv system and can review their scheduled appointments like other i‑thriv clients.
Can an appointment be rescheduled?
Yes. Families may request a reschedule through the i‑thriv system. We will try to rebook within the same week when possible, but availability is not guaranteed.
Are same-day cancellations charged?
Yes. Same-day cancellations are subject to a charge because the provider reserved that appointment time for the participant.
Does FMS approval mean i‑thriv has already been paid?
No. An invoice can be approved before the funds are released. Payment is complete only after i‑thriv receives the funds.
What happens if an approved invoice remains unpaid?
i‑thriv may pause future sessions until the outstanding approved balance is paid or the payment issue is resolved.
Will the recurring appointment be held during a payment pause?
It may not be possible to hold the provider, day, or appointment time indefinitely. Scheduling will be reviewed when payment is received.
Will the participant always have the same provider?
i‑thriv tries to maintain a consistent routine and provider whenever possible. The same provider cannot be guaranteed if availability changes.
Where does the massage take place?
Massage is delivered to the participant’s approved home or residential service address.
What should families do first?
Speak with the participant’s Independent Facilitator or regional center service coordinator. After the service, code, rate, units, frequency, and authorization are confirmed, contact i‑thriv to begin intake and FMS coordination.
Your planning team determines what is approved. Your FMS manages the authorized funds. i‑thriv coordinates the schedule and delivers mobile massage to the participant’s home.